{"id":160,"date":"2026-06-06T14:12:44","date_gmt":"2026-06-06T14:12:44","guid":{"rendered":"https:\/\/www.luxelo.uk\/store\/?page_id=160"},"modified":"2026-06-06T15:06:27","modified_gmt":"2026-06-06T15:06:27","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/www.luxelo.uk\/store\/privacy-policy-2\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: June 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Luxelo, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (UK GDPR).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who We Are<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Business Name:<\/strong> Luxelo<br><strong>Website:<\/strong> <a href=\"http:\/\/www.luxelo.uk\">www.luxelo.uk<\/a><br><strong>Contact Email:<\/strong> office@luxelo.uk<br><strong>Location:<\/strong> United Kingdom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are the data controller for the personal information collected through this website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. What Information We Collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We collect personal information when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Place an order on our website<\/li>\n\n\n\n<li>Create an account<\/li>\n\n\n\n<li>Subscribe to our newsletter<\/li>\n\n\n\n<li>Contact us via email or our contact form<\/li>\n\n\n\n<li>Browse our website (automatically collected data)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">The information we may collect includes:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your name<\/strong> and contact details (email address, phone number)<\/li>\n\n\n\n<li><strong>Delivery and billing address<\/strong><\/li>\n\n\n\n<li><strong>Payment information<\/strong> (processed securely \u2014 we do not store card details)<\/li>\n\n\n\n<li><strong>Order history<\/strong> and purchase details<\/li>\n\n\n\n<li><strong>IP address<\/strong>, browser type, and device information<\/li>\n\n\n\n<li><strong>Cookies and browsing behaviour<\/strong> on our site<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. How We Use Your Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use your personal information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Process and fulfil your orders<\/strong> \u2014 including arranging delivery<\/li>\n\n\n\n<li><strong>Send order confirmations<\/strong> and shipping updates<\/li>\n\n\n\n<li><strong>Respond to your enquiries<\/strong> and provide customer support<\/li>\n\n\n\n<li><strong>Send marketing emails<\/strong> \u2014 only if you have opted in<\/li>\n\n\n\n<li><strong>Improve our website<\/strong> and shopping experience<\/li>\n\n\n\n<li><strong>Comply with our legal obligations<\/strong> under UK law<\/li>\n\n\n\n<li><strong>Prevent fraud<\/strong> and keep our website secure<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will <strong>never sell your personal data<\/strong> to third parties.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Legal Basis for Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Under UK GDPR, we process your data on the following legal grounds:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Reason<\/strong><\/th><th><strong>Legal Basis<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Processing your order<\/td><td>Performance of a contract<\/td><\/tr><tr><td>Sending order updates<\/td><td>Performance of a contract<\/td><\/tr><tr><td>Marketing emails<\/td><td>Your consent (opt-in)<\/td><\/tr><tr><td>Fraud prevention &amp; security<\/td><td>Legitimate interests<\/td><\/tr><tr><td>Legal compliance<\/td><td>Legal obligation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">5. Who We Share Your Data With<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only share your data with trusted third parties who help us run our business:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment processors<\/strong> \u2014 Stripe (to process your payment securely)<\/li>\n\n\n\n<li><strong>Delivery partners<\/strong> \u2014 Royal Mail, Evri (to deliver your order)<\/li>\n\n\n\n<li><strong>Email service providers<\/strong> \u2014 to send order confirmations and newsletters<\/li>\n\n\n\n<li><strong>Website hosting<\/strong> \u2014 our hosting provider stores website data securely<\/li>\n\n\n\n<li><strong>Analytics tools<\/strong> \u2014 Google Analytics (anonymised browsing data only)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All third parties are required to handle your data securely and in accordance with UK GDPR.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses cookies to improve your experience. Cookies are small text files stored on your device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essential cookies<\/strong> \u2014 required for the website and checkout to function<\/li>\n\n\n\n<li><strong>Analytics cookies<\/strong> \u2014 to understand how visitors use our site (Google Analytics)<\/li>\n\n\n\n<li><strong>Marketing cookies<\/strong> \u2014 only if you have given consent<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the website functions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. How Long We Keep Your Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only keep your data for as long as necessary:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Data Type<\/strong><\/th><th><strong>Retention Period<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Order records<\/td><td>7 years (UK tax law requirement)<\/td><\/tr><tr><td>Customer accounts<\/td><td>Until you request deletion<\/td><\/tr><tr><td>Marketing preferences<\/td><td>Until you unsubscribe<\/td><\/tr><tr><td>Browsing \/ analytics data<\/td><td>26 months (Google Analytics default<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">8. Your Rights Under UK GDPR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have the following rights regarding your personal data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 <strong>Right to access<\/strong> \u2014 request a copy of the data we hold about you<\/li>\n\n\n\n<li>\u2705 <strong>Right to rectification<\/strong> \u2014 ask us to correct inaccurate data<\/li>\n\n\n\n<li>\u2705 <strong>Right to erasure<\/strong> \u2014 ask us to delete your data (&#8220;right to be forgotten&#8221;)<\/li>\n\n\n\n<li>\u2705 <strong>Right to restrict processing<\/strong> \u2014 ask us to limit how we use your data<\/li>\n\n\n\n<li>\u2705 <strong>Right to data portability<\/strong> \u2014 receive your data in a portable format<\/li>\n\n\n\n<li>\u2705 <strong>Right to object<\/strong> \u2014 object to us processing your data for marketing<\/li>\n\n\n\n<li>\u2705 <strong>Right to withdraw consent<\/strong> \u2014 unsubscribe from marketing at any time<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise any of these rights, contact us at <strong>office@luxelo.uk<\/strong>. We will respond within <strong>30 days<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Marketing Communications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We will only send you marketing emails if you have <strong>explicitly opted in<\/strong> \u2014 for example, by subscribing to our newsletter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every marketing email includes an <strong>unsubscribe link<\/strong>. You can opt out at any time and we will remove you from our mailing list promptly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Data Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We take reasonable technical and organisational measures to protect your personal data, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SSL encryption<\/strong> (HTTPS) across our entire website<\/li>\n\n\n\n<li><strong>Secure payment processing<\/strong> via Stripe and PayPal \u2014 we never store your card details<\/li>\n\n\n\n<li><strong>Regular backups<\/strong> and security monitoring<\/li>\n\n\n\n<li><strong>Restricted access<\/strong> to personal data \u2014 only accessible to authorised personnel<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">11. Third-Party Links<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before providing any personal information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Children&#8217;s Privacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Changes to This Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time. When we do, we will update the <strong>&#8220;Last updated&#8221;<\/strong> date at the top of this page. We encourage you to review this policy periodically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Contact Us &amp; Complaints<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about this Privacy Policy or how we handle your data, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce7 Email:<\/strong> office@luxelo.uk<br><strong>\ud83c\udf10 Website:<\/strong> www.luxelo.uk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the <strong>Information Commissioner&#8217;s Office (ICO)<\/strong>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83c\udfdb\ufe0f <strong>ICO \u2014 UK Data Protection Authority<\/strong><br>Website: <a href=\"http:\/\/www.ico.org.uk\" target=\"_blank\" rel=\"noopener\">www.ico.org.uk<\/a><br>Helpline: 0303 123 1113<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00a9 2026 Luxelo. All rights reserved.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: June 2026 At Luxelo, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (UK GDPR). 1. Who We Are Business Name: LuxeloWebsite: www.luxelo.ukContact Email: office@luxelo.ukLocation: United Kingdom We are the data controller for the personal information collected [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-160","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/comments?post=160"}],"version-history":[{"count":2,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/160\/revisions"}],"predecessor-version":[{"id":164,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/160\/revisions\/164"}],"wp:attachment":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/media?parent=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}