{"id":162,"date":"2026-06-06T14:23:30","date_gmt":"2026-06-06T14:23:30","guid":{"rendered":"https:\/\/www.luxelo.uk\/store\/?page_id=162"},"modified":"2026-06-07T12:33:56","modified_gmt":"2026-06-07T12:33:56","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.luxelo.uk\/store\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: June 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read these Terms &amp; Conditions carefully before using our website or placing an order. By accessing <a href=\"http:\/\/www.luxelo.uk\">www.luxelo.uk<\/a> or making a purchase, you agree to be bound by these terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. About Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Business Name:<\/strong> Luxelo<br><strong>Website:<\/strong> <a href=\"http:\/\/www.luxelo.uk\">www.luxelo.uk<\/a><br><strong>Contact Email:<\/strong> office@luxelo.uk<br><strong>Location:<\/strong> United Kingdom<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Luxelo is an online retail store selling curated lifestyle and home products to customers in the United Kingdom and internationally.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Acceptance of Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By using our website, you confirm that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You are at least <strong>18 years of age<\/strong><\/li>\n\n\n\n<li>You are legally capable of entering into a binding contract<\/li>\n\n\n\n<li>You agree to these Terms &amp; Conditions in full<\/li>\n\n\n\n<li>You agree to our <strong>Privacy Policy<\/strong>, which forms part of these terms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not agree with any part of these terms, please do not use our website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Our Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We make every effort to ensure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product descriptions are <strong>accurate and up to date<\/strong><\/li>\n\n\n\n<li>Product images are <strong>representative<\/strong> of the item you will receive<\/li>\n\n\n\n<li>Prices are displayed <strong>clearly and correctly<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, we reserve the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Withdraw any product from sale at any time<\/li>\n\n\n\n<li>Correct any pricing errors before an order is confirmed<\/li>\n\n\n\n<li>Limit the quantity of products available for purchase<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong> Colours may appear slightly different on screen depending on your device&#8217;s display settings. This does not constitute a fault with the product.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">4. Placing an Order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you place an order on Luxelo.uk:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You will receive an <strong>order confirmation email<\/strong> \u2014 this acknowledges receipt of your order but does not constitute acceptance<\/li>\n\n\n\n<li>Your order is <strong>accepted<\/strong> when we send you a <strong>dispatch confirmation email<\/strong><\/li>\n\n\n\n<li>A legally binding contract is formed <strong>at the point of dispatch<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to <strong>refuse or cancel any order<\/strong> at our discretion, including in cases of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pricing errors<\/li>\n\n\n\n<li>Suspected fraudulent activity<\/li>\n\n\n\n<li>Products being out of stock<\/li>\n\n\n\n<li>Inability to verify payment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your order is cancelled, you will receive a <strong>full refund<\/strong> within 5\u201310 working days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Pricing &amp; Payment<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All prices are displayed in <strong>British Pounds (\u00a3) and include VAT<\/strong> where applicable<\/li>\n\n\n\n<li>We accept payment via <strong>Stripe<\/strong> (credit\/debit card) and <strong>PayPal<\/strong><\/li>\n\n\n\n<li>Payment is taken at the time of placing your order<\/li>\n\n\n\n<li>We use <strong>SSL encryption<\/strong> to protect your payment information<\/li>\n\n\n\n<li>We do <strong>not<\/strong> store your card details on our servers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If a pricing error is discovered after your order is placed, we will contact you before processing. You will have the option to proceed at the correct price or cancel for a full refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Delivery<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We aim to dispatch orders within <strong>1\u20132 working days<\/strong><\/li>\n\n\n\n<li>Standard UK delivery typically takes <strong>3\u20135 working days<\/strong> after dispatch<\/li>\n\n\n\n<li>Delivery timescales are <strong>estimates only<\/strong> and not guaranteed<\/li>\n\n\n\n<li>Free delivery is available on qualifying orders \u2014 see our <strong>Delivery Information<\/strong> page for full details<\/li>\n\n\n\n<li>We are not responsible for delays caused by couriers, customs, or circumstances outside our control<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For full delivery information, please visit our <a href=\"https:\/\/www.luxelo.uk\/store\/delivery\/\" data-type=\"page\" data-id=\"126\">Delivery Information<\/a> page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Returns &amp; Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to be completely happy with your purchase. Under the <strong>Consumer Contracts Regulations 2013<\/strong>, you have the right to cancel your order within <strong>14 days<\/strong> of receiving your goods.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your rights:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may return any item within <strong>30 days<\/strong> of delivery for a full refund<\/li>\n\n\n\n<li>Items must be <strong>unused, in original condition<\/strong>, and in original packaging<\/li>\n\n\n\n<li>You are responsible for the cost of return postage unless the item is faulty<\/li>\n\n\n\n<li>Refunds will be processed within <strong>14 days<\/strong> of receiving the returned item<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Faulty or incorrect items:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, faulty, or incorrect item, please contact us at <strong>office@luxelo.uk<\/strong> within <strong>48 hours<\/strong> of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For full details, please visit our <a href=\"https:\/\/www.luxelo.uk\/store\/refund_returns\/\" data-type=\"page\" data-id=\"13\">Returns Policy<\/a> page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Intellectual Property<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All content on this website \u2014 including but not limited to text, images, logos, graphics, and design \u2014 is the <strong>property of Luxelo<\/strong> or used with permission.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may <strong>not<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy, reproduce, or redistribute any content without written permission<\/li>\n\n\n\n<li>Use our brand name, logo, or imagery for commercial purposes<\/li>\n\n\n\n<li>Scrape or extract data from our website using automated tools<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Limitation of Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To the fullest extent permitted by UK law, Luxelo shall not be liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Indirect or consequential losses<\/strong> arising from your use of our website or products<\/li>\n\n\n\n<li><strong>Loss of data, revenue, or profits<\/strong> connected to our service<\/li>\n\n\n\n<li><strong>Delays or failures<\/strong> caused by events outside our reasonable control (force majeure), including but not limited to natural disasters, strikes, pandemics, or supplier failures<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our total liability to you in connection with any order shall not exceed the <strong>total value of that order<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in these terms limits our liability for <strong>death, personal injury, or fraud<\/strong> caused by our negligence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Website Use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When using our website, you agree not to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the site for any <strong>unlawful or fraudulent purpose<\/strong><\/li>\n\n\n\n<li>Attempt to <strong>hack, disrupt, or damage<\/strong> our website or servers<\/li>\n\n\n\n<li>Submit <strong>false or misleading information<\/strong> during checkout or account creation<\/li>\n\n\n\n<li>Use our website to <strong>distribute spam or malicious content<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to <strong>suspend or terminate access<\/strong> to our website for any user who violates these terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Third-Party Links<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. We have no control over their content and accept no responsibility for them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Privacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your use of this website is also governed by our <strong>Privacy Policy<\/strong>, which is incorporated into these Terms &amp; Conditions by reference. Please read it carefully at <a href=\"https:\/\/www.luxelo.uk\/store\/privacy-policy-2\/\" data-type=\"page\" data-id=\"160\">www.luxelo.uk\/privacy-policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Governing Law<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms &amp; Conditions are governed by and construed in accordance with the <strong>laws of England and Wales<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any disputes arising from these terms or your use of our website shall be subject to the <strong>exclusive jurisdiction of the courts of England and Wales<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Changes to These Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to update or amend these Terms &amp; Conditions at any time. Changes will be posted on this page with an updated <strong>&#8220;Last updated&#8221;<\/strong> date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your continued use of our website after any changes constitutes acceptance of the updated terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about these Terms &amp; Conditions, please get in touch:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce7 Email:<\/strong> office@luxelo.uk<br><strong>\ud83c\udf10 Website:<\/strong> <a href=\"http:\/\/www.luxelo.uk\">www.luxelo.uk<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We aim to respond to all enquiries within <strong>1-2 working days<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00a9 2026 Luxelo. All rights reserved.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: June 2026 Please read these Terms &amp; Conditions carefully before using our website or placing an order. By accessing www.luxelo.uk or making a purchase, you agree to be bound by these terms. 1. About Us Business Name: LuxeloWebsite: www.luxelo.ukContact Email: office@luxelo.ukLocation: United Kingdom Luxelo is an online retail store selling curated lifestyle and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-162","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/comments?post=162"}],"version-history":[{"count":3,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/162\/revisions"}],"predecessor-version":[{"id":184,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/162\/revisions\/184"}],"wp:attachment":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/media?parent=162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}