{"id":19,"date":"2026-06-04T16:39:28","date_gmt":"2026-06-04T16:39:28","guid":{"rendered":"https:\/\/www.luxelo.uk\/store\/contact\/"},"modified":"2026-06-05T19:25:19","modified_gmt":"2026-06-05T19:25:19","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.luxelo.uk\/store\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We&#8217;d love to hear from you! Whether you have a question about an order, need help choosing the right product, or simply want to get in touch \u2014 we&#8217;re here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2709\ufe0f Get In Touch<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The best way to reach us is by email. We&#8217;re a small, dedicated team and we personally read and respond to every message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce7 Email Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"mailto:office@luxelo.uk\">office@luxelo.uk<\/a><\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We aim to respond to all enquiries within <strong>2 working days<\/strong>, Monday to Friday.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd50 Our Response Hours<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Day<\/strong><\/th><th><strong>Response Times<\/strong><\/th><\/tr><\/thead><tbody><tr><td>Monday \u2013 Friday<\/td><td>9:00 AM \u2013 5:00 PM<\/td><\/tr><tr><td>Saturday<\/td><td>Limited availability<\/td><\/tr><tr><td>Sunday &amp; Bank Holidays<\/td><td>Closed \u2014 we&#8217;ll reply next working day<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udca1 <em>Emails received outside of working hours will be answered first thing the next working day.<\/em><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd Before You Email \u2014 Quick Answers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You might find your answer faster here:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce6 <strong>Where&#8217;s my order?<\/strong> \u2192 Check your dispatch email for a tracking link<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>How do I return something?<\/strong> \u2192 Visit our <a href=\"https:\/\/www.luxelo.uk\/store\/refund_returns\/\" data-type=\"page\" data-id=\"13\">Returns &amp; Refunds<\/a> page<\/li>\n\n\n\n<li>\ud83d\ude9a <strong>Where do you deliver?<\/strong> \u2192 Visit our <a href=\"https:\/\/www.luxelo.uk\/store\/delivery\/\" data-type=\"page\" data-id=\"126\">Delivery Information<\/a> page<\/li>\n\n\n\n<li>\ud83d\udcb3 <strong>What payment methods do you accept?<\/strong> \u2192 We accept all major credit\/debit cards<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce7 What to Include in Your Email<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To help us resolve your query as quickly as possible, please include:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Your full name<\/strong><\/li>\n\n\n\n<li><strong>Your order number<\/strong> (found in your confirmation email)<\/li>\n\n\n\n<li><strong>A clear description of your query or issue<\/strong><\/li>\n\n\n\n<li><strong>Photos<\/strong> \u2014 if your item arrived damaged or incorrect<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The more detail you give us, the faster we can help. \ud83d\ude4c<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfe2 About Luxelo<\/h2>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>Luxelo<\/strong> is a UK-based online store dedicated to bringing you quality products with a seamless shopping experience. We&#8217;re passionate about what we do and take every customer interaction seriously \u2014 you&#8217;re not just an order number to us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;d love to hear from you! Whether you have a question about an order, need help choosing the right product, or simply want to get in touch \u2014 we&#8217;re here to help. \u2709\ufe0f Get In Touch The best way to reach us is by email. We&#8217;re a small, dedicated team and we personally read and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":2,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":135,"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/pages\/19\/revisions\/135"}],"wp:attachment":[{"href":"https:\/\/www.luxelo.uk\/store\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}