Terms & Conditions

Last updated: June 2026

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing www.luxelo.uk or making a purchase, you agree to be bound by these terms.

1. About Us

Business Name: Luxelo
Website: www.luxelo.uk
Contact Email: office@luxelo.uk
Location: United Kingdom

Luxelo is an online retail store selling curated lifestyle and home products to customers in the United Kingdom and internationally.

2. Acceptance of Terms

By using our website, you confirm that:

You are at least 18 years of age
You are legally capable of entering into a binding contract
You agree to these Terms & Conditions in full
You agree to our Privacy Policy, which forms part of these terms

If you do not agree with any part of these terms, please do not use our website.

3. Our Products

We make every effort to ensure that:

Product descriptions are accurate and up to date
Product images are representative of the item you will receive
Prices are displayed clearly and correctly

However, we reserve the right to:

Withdraw any product from sale at any time
Correct any pricing errors before an order is confirmed
Limit the quantity of products available for purchase

Please note: Colours may appear slightly different on screen depending on your device’s display settings. This does not constitute a fault with the product.

4. Placing an Order

When you place an order on Luxelo.uk:

You will receive an order confirmation email — this acknowledges receipt of your order but does not constitute acceptance
Your order is accepted when we send you a dispatch confirmation email
A legally binding contract is formed at the point of dispatch

We reserve the right to refuse or cancel any order at our discretion, including in cases of:

Pricing errors
Suspected fraudulent activity
Products being out of stock
Inability to verify payment

If your order is cancelled, you will receive a full refund within 5–10 working days.

5. Pricing & Payment

All prices are displayed in British Pounds (£) and include VAT where applicable
We accept payment via Stripe (credit/debit card) and PayPal
Payment is taken at the time of placing your order
We use SSL encryption to protect your payment information
We do not store your card details on our servers

If a pricing error is discovered after your order is placed, we will contact you before processing. You will have the option to proceed at the correct price or cancel for a full refund.

6. Delivery

We aim to dispatch orders within 1–2 working days
Standard UK delivery typically takes 3–5 working days after dispatch
Delivery timescales are estimates only and not guaranteed
Free delivery is available on qualifying orders — see our Delivery Information page for full details
We are not responsible for delays caused by couriers, customs, or circumstances outside our control

For full delivery information, please visit our Delivery Information page.

7. Returns & Refunds

We want you to be completely happy with your purchase. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

Your rights:

You may return any item within 30 days of delivery for a full refund
Items must be unused, in original condition, and in original packaging
You are responsible for the cost of return postage unless the item is faulty
Refunds will be processed within 14 days of receiving the returned item

Faulty or incorrect items:

If you receive a damaged, faulty, or incorrect item, please contact us at office@luxelo.uk within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

For full details, please visit our Returns Policy page.

8. Intellectual Property

All content on this website — including but not limited to text, images, logos, graphics, and design — is the property of Luxelo or used with permission.

You may not:

Copy, reproduce, or redistribute any content without written permission
Use our brand name, logo, or imagery for commercial purposes
Scrape or extract data from our website using automated tools

9. Limitation of Liability

To the fullest extent permitted by UK law, Luxelo shall not be liable for:

Indirect or consequential losses arising from your use of our website or products
Loss of data, revenue, or profits connected to our service
Delays or failures caused by events outside our reasonable control (force majeure), including but not limited to natural disasters, strikes, pandemics, or supplier failures

Our total liability to you in connection with any order shall not exceed the total value of that order.

Nothing in these terms limits our liability for death, personal injury, or fraud caused by our negligence.

10. Website Use

When using our website, you agree not to:

Use the site for any unlawful or fraudulent purpose
Attempt to hack, disrupt, or damage our website or servers
Submit false or misleading information during checkout or account creation
Use our website to distribute spam or malicious content

We reserve the right to suspend or terminate access to our website for any user who violates these terms.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those sites. We have no control over their content and accept no responsibility for them.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please read it carefully at www.luxelo.uk/privacy-policy.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after any changes constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms & Conditions, please get in touch:

📧 Email: office@luxelo.uk
🌐 Website: www.luxelo.uk

We aim to respond to all enquiries within 1-2 working days.