We want your shopping experience to be as smooth as possible — from browsing to your doorstep. Here’s everything you need to know about how we deliver.
🎁 Free Delivery
Spend over £30 and get FREE delivery — no discount codes needed, it’s applied automatically at checkout.
📦 Our Delivery Options
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Delivery | £3.99 | 2–5 Working Days |
| Free Delivery | FREE on orders over £30 | 2–5 Working Days |
Orders are typically dispatched within 1-2 working days of being placed. Orders placed after 12:00 PM may be processed the following working day.
Our Trusted Courier Partners
We work with Royal Mail, Evri, and DPD to ensure your order arrives safely and on time. Tracked deliveries include real-time updates and a delivery window notification sent directly to your phone or email on the day of delivery.
📍 Where We Deliver
We currently deliver to UK Mainland only.
We do not ship to: 🏴 Scottish Highlands & Islands, 🏝️ Isle of Man, 🏝️ Isle of Wight, Channel Islands, Northern Ireland
💡 We’re working on expanding our delivery coverage, so keep checking to learn when we will start ship to your area.
🕐 Order Cut-Off & Dispatch Times
- Orders placed before 12:00 PM Monday–Friday are dispatched the same working day
- Orders placed after 12:00 PM or on weekends/bank holidays are dispatched the next working day
- During busy periods (sales, holidays), dispatch may take up to 2 working days
📬 Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
- Royal Mail 48 orders can be tracked at royalmail.com/track-your-item
- Evri orders can be tracked at evri.com/track
💡 Tracking updates may take up to 24 hours to appear after dispatch.
📅 Delivery During Bank Holidays
Royal Mail, Evri and DPD may not operate on UK Bank Holidays. If you place an order around a bank holiday, please allow an extra 1–2 working days for delivery.
📦 Packaging
We take care to pack all orders securely to ensure they arrive in perfect condition. We’re also committed to using recyclable and minimal packaging wherever possible — because we care about the planet as much as we care about your order. ♻️
❓ My Order Hasn’t Arrived — What Should I Do?
If your order hasn’t arrived within the estimated timeframe:
- Check your tracking link in your dispatch confirmation email
- Check with neighbours — couriers sometimes leave parcels nearby
- Check safe places around your property
- If still missing, contact us within 14 days of your expected delivery date
📧 Email us at: office@luxelo.uk
🕐 We respond within: 1-2 working days