We’d love to hear from you! Whether you have a question about an order, need help choosing the right product, or simply want to get in touch — we’re here to help.
✉️ Get In Touch
The best way to reach us is by email. We’re a small, dedicated team and we personally read and respond to every message.
📧 Email Us
We aim to respond to all enquiries within 2 working days, Monday to Friday.
🕐 Our Response Hours
| Day | Response Times |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday | Limited availability |
| Sunday & Bank Holidays | Closed — we’ll reply next working day |
💡 Emails received outside of working hours will be answered first thing the next working day.
📝 Before You Email — Quick Answers
You might find your answer faster here:
- 📦 Where’s my order? → Check your dispatch email for a tracking link
- 🔄 How do I return something? → Visit our Returns & Refunds page
- 🚚 Where do you deliver? → Visit our Delivery Information page
- 💳 What payment methods do you accept? → We accept all major credit/debit cards
📧 What to Include in Your Email
To help us resolve your query as quickly as possible, please include:
- Your full name
- Your order number (found in your confirmation email)
- A clear description of your query or issue
- Photos — if your item arrived damaged or incorrect
The more detail you give us, the faster we can help. 🙌
🏢 About Luxelo
Luxelo is a UK-based online store dedicated to bringing you quality products with a seamless shopping experience. We’re passionate about what we do and take every customer interaction seriously — you’re not just an order number to us.